Payment information

What payment methods can I use to shop at Arabica Latina?

At Arabica Latina, we offer a variety of convenient payment methods to make your shopping experience smooth and easy:
Credit/Debit Cards: Visa, Mastercard, and Apple pay.

Why is my payment declined?

This may happen for a few reasons, like the CVV number not matching your card, the card number is wrong, or that your card has insufficient funds. In these cases, you will see an instant message on your order review screen. If the error persists, please contact your bank to see if there's an issue with your card.

I'm having trouble using my promo code. What could be the issue?

There are a few reasons why your promo code may not be working. Let's check some common reasons:

• Validity and Terms: Promo codes have specific terms and conditions, make sure you're using the code before it expires, and check if your purchase meets the criteria stated in the terms.




• Exclusivity: Some codes may be limited to a specific brand or item and limited to single use only. If you've already used the code, it won't work again.




• Exclusions Apply: Keep in mind that certain items, like fine jewellery and select products, may not be eligible for the discount. Make sure your chosen items qualify for the offer.


• Combining Offers: Promo codes usually cannot be used with other offers, sales, or promotions. Check if you're trying to use the code alongside another deal.


• Cash Redemption: Promo codes typically cannot be exchanged for cash.

 If your code still isn't working and you believe it should, feel free to reach out to our Customer Care team. They'll be happy to assist you and ensure you get the discount you deserve!

How can I get details about my instalment plan?

For specific details about your instalment plan, kindly communicate with your bank. To review your selected instalment plans, visit the Order Details page under My Account. There, you can find information about your instalment payments. If you need further assistance, don't hesitate to reach out to us. 

How do I pay using Apple Pay?

We now accept Apple Pay to facilitate payment on our app and devices that support Apple Pay. If you are using an iOS device, Apple Pay will be only available on Ounass app. If you are using a Mac device, Apple Pay will be only available on Safari browser. You can pay with Apple Pay using a Visa, Mastercard or American Express. To pay using Apple Pay, add the items to your bag and when you are ready to place your order, select Apple Pay at checkout.

How can I select my preferred payment currency?

We've made it easy for you, the currency will automatically be set to the currency of the region you're shopping from.

If you have any further questions or doubts, please contact us through our whatsapp contact number, by email or through our official social media accounts.